PMO Head

JOB DESCRIPTION:

Establishes, communicates and leads the strategic direction of the Project Management Office. Responsible for developing and executing the project management program across the organization.
In conjunction with business unit leader, is responsible for project delivery: On time, on budget with expected benefits realized. Ensures project requests are evaluated, prioritized, and aligned with the organization’s strategic objectives. Ensures project scope, schedules, and budgets are established and managed throughout the project lifecycle.
Leads and develops a team of PMO professionals to execute projects consistent with the organizational strategies.
Communicate project prioritization attributes with the PMs to ensure the highest project risks are identified and managed in a timely manner.
Monitors performance, provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance development conversations as well as effective performance evaluations.
Train, mentor and coach the PMs to further develop their project management skills. Expects and enables Project Managers to support the works of peers.
Provide appropriate communications and updates to CRO pertaining to areas of responsibilities.
Responsible for the development, implementation, and maintenance of project management policies, standards and procedures to consistently deliver quality project management services to the organization.
Collaborate with the Leadership Team to adequately staff each project with competent team members to efficiently and effectively achieve the project objectives.
Escalate material unresolved risks, issues, resource constraints vendor conflicts or other issues that could compromise the success of projects.
Ensure a project benefits realization analysis is conducted for projects managed by the PMO. Project managers will help facilitate this analysis in coordination with subject matter experts and Finance. This analysis will occur post project completion and will measure the actual benefits realized compared to the commitments made by the Executive and Business Sponsors within their business cases.
Identify critical metrics to assess and measure impact and results.
Ensures established metrics are tracked and reported on a regular basis.
Responsible for annual budget for the department, and monthly monitoring for variances.
Monitor and take actions to ensure overall expenses are within established budget and guidelines.
Collaborates with internal business partners to ensure PMO supports defined member experience and optimize business processes.
Supports and participates in continuous improvement activities.
Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect.

JOB REQUIREMENTS:

Bachelor’s Degree in business, technology or related field, or 4 or more years related experience and/or training or combination of education/experience.
At least 10 years or more working experience as a project manager in mid to complex project
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Must have experiences in operational efficiency initiatives, systems development and project management related disciplines such as management consulting, quality management, financial management and organization change management.
Project Management Professional (PMP) is a plus
Comprehensive knowledge of resource management planning and execution methodologies.
Strong third party/vendor management and contract negotiation skills.
Strong problem solving ability. Presentation skills and self-starter.
Ability to identify and define appropriate quality measures and performance targets.
Ability to produce detailed project plans, project dependencies, resource plans and costs estimates.
Experience in online gaming environment is a plus