10 Roles That AI is Most Likely to Replace

10 Roles That AI is Most Likely to Replace, openAI’s ChatGPT has been used to compose cover letters, produce a children’s book, and even assist students in plagiarizing their essays since its launch in November of last year.

We may be underestimating the chatbot’s capabilities. The bot might theoretically be hired by Google as an entry-level programmer if it conducted an interview.

Employees at Amazon who evaluated ChatGPT claimed it is “great” at creating training materials, “very strong” at responding to inquiries on corporate strategy, and “does a very good job” of responding to customer service questions.

Businesses are paying attention. When announcing job losses and predicting that many of those affected wouldn’t return, both IBM and the massive British telecommunications company BT Group mentioned AI.

While a 2013 University of Oxford study found that over the next 20 years, AI might displace 47% of US jobs, the projection seems to have been wrong. According to a recent Goldman Sachs report, 300 million full-time jobs worldwide could be impacted by generative AI tools, which could cause a “significant disruption” in the labor market.

However, according to Anu Madgavkar, a partner at the McKinsey Global Institute, human judgment must be added to these technologies in order to prevent bias and inaccuracy. Additionally, ChatGPT users discovered that the bot can produce fundamental math errors, false information, and wrong answers to coding tasks.

Instead of seeing these as whole replacements, Madgavkar advised, “We have to think of these things as productivity enhancing tools.”

A list of jobs that are most at risk of being replaced by AI was compiled by Insider after speaking with experts and conducting research.

1. Tech jobs (Coders, computer programmers, software engineers, data analysts)

Although programming and coding abilities are in demand, it’s possible that ChatGPT and other AI technologies may soon replace some of the gaps.

Software developers, site designers, computer programmers, coders, and data scientists are among the tech professions that are “pretty amenable” to AI technologies “displacing more of their work,” according to Madgavkar.

That’s because artificial intelligence (AI), like ChatGPT, is good at fairly accurate number crunching.

According to Mark Muro, a senior scholar at the Brookings Institute who has studied AI’s influence on the American workforce, advanced technologies like ChatGPT could actually create code quicker than humans, meaning that work can be performed with fewer personnel.

“What took a team of software developers might only take some of them,” he continued.

Tech companies are already thinking about using AI to replace software engineers, such ChatGPT maker OpenAI.

Still, Oded Netzer, a Columbia Business School professor, thinks that AI will help coders rather than replace them.

“In terms of jobs, I think it’s primarily an enhancer than full replacement of jobs,” Netzer told CBS MoneyWatch. “Coding and programming is a good example of that. It actually can write code quite well.”

2. Media jobs (advertising, content creation, technical writing, journalism)

Media jobs across the board — including those in advertising, technical writing, journalism, and any role that involves content creation — may be affected by ChatGPT and similar forms of AI, Madgavkar said. That’s because AI is able to read, write, and understand text-based data well, she added.

“Analyzing and interpreting vast amounts of language-based data and information is a skill that you’d expect generative AI technologies to ramp up on,” Madgavkar said.

Economist Paul Krugman said in a New York Times op-ed that ChatGPT may be able to do tasks like reporting and writing “more efficiently than humans.”

The media industry is already beginning to experiment with AI-generated content. Tech news site CNET used an AI tool similar to ChatGPT to write dozens of articles — though the publisher has had to issue a number of corrections — and BuzzFeed has used tech from the ChatGPT maker to generate new forms of content like quizzes and travel guides.

But Madgavkar said that the majority of work done by content creators is not automatable.

“There’s a ton of human judgment that goes into each of these occupations,” she said.

3. Legal industry jobs (paralegals, legal assistants)

Generative AI may most likely affect legal workers in the US, a recent Goldman Sachs report found.

That’s because the number of jobs in legal services is relatively small and have already been highly exposed to AI automation before the advent of new AI tools, Manav Raj, an author of the Goldman study, told Insider.

Like media roles, jobs in the legal industry such as paralegals and legal assistants are responsible for consuming large amounts of information, synthesizing what they learned, then making it digestible through a legal brief or opinion.

Language-oriented roles like these are susceptible to automation, Madgavkar said.

“The data is actually quite structured, very language-oriented, and therefore quite amenable to generative AI,” she added.

But again, AI won’t fully be able to automate these jobs since it requires a degree of human judgement to understand what a client or employer wants.

“It’s almost like a bit of a productivity boost that some of these occupations might get, because you can use tools that actually do this better,” Madgavkar said.

4. Market research analysts

AI is good at analyzing data and predicting outcomes, Muro said. That is why market research analysts may be susceptible to AI-driven change.

Market research analysts are responsible for collecting data, identifying trends within that data, and then using what they found to design an effective marketing campaign or decide where to place advertising.

“Those are things that we’re now seeing that AI could handle,” Muro said.

5. Teachers

Teachers across the country are worried about students using ChatGPT to cheat on their homework, but according to Pengcheng Shi, an associate dean in the department of computing and information sciences at Rochester Institute of Technology, they should also be thinking about their job security.

ChatGPT “can easily teach classes already,” Shi told the New York Post.

“Although it has bugs and inaccuracies in terms of knowledge, this can be easily improved,” he said. “Basically, you just need to train the ChatGPT.”

But Shannon Ahern, a high school math and science teacher who uses ChatGPT to do things like lesson planning, told Insider she’s not worried she’ll be replaced by the tech.

“There will always be a need for us and the human connection that comes with in-person instruction,” she said.

6. Finance jobs (Financial analysts, personal financial advisors)

Like market research analysts, financial analysts, personal financial advisors, and other jobs in personal finance that require manipulating significant amounts of numerical data can be affected by AI, Muro, the researcher at The Brookings Institute, said.

“AI can identify trends in the market, highlight what investments in a portfolio are doing better and worse, communicate all that, and then use various other forms of data by, say, a financial company to forecast a better investment mix,” Muro said.

These analysts make a lot of money, he said, but parts of their jobs are automatable.

7. Traders

Experts say ChatGPT could upend jobs across a range of Wall Street industries, from trading to investment banking.

“It’s going to automate select tasks that knowledge workers are engaged in today so that they can focus on higher-value tasks,” Dylan Roberts, a partner at KPMG, told Insider.

Pengcheng Shi, a dean at the Rochester Institute of Technology’s computer science department, agrees that certain Wall Street roles could be in jeopardy.

“At an investment bank, people are hired out of college, and spend two, three years to work like robots and do Excel modeling — you can get AI to do that,” Shi told the New York Post.

8. Graphic designers

In a December Harvard Business Review post, three professors pointed to DALL-E, an AI tool that can generate images in seconds, as a potential disruptor of the graphic design industry.

“Upskilling millions of people in their ability to create and manipulate images will have a profound impact on the economy,” they wrote, adding that “these recent advances in AI will surely usher in a period of hardship and economic pain for some whose jobs are directly impacted and who find it hard to adapt.”

However, Dr. Carl Benedikt Frey, an economist at Oxford University, told Insider that “creative” businesses like art and graphic design may benefit from using AI technologies like ChatGPT to assist employees produce higher-quality work. The influence of technology on wages, according to Frey, is his main concern.

It’s less about automation, in my opinion, he added. “It’s more about democratization and competition, which could result in lower wages for some of these professions,” the speaker said.

9. Accountants

Although most people consider accounting to be a stable job, even those who work in this field could face danger.

In January, Brett Caraway, associate professor at the University of Toronto’s Institute of Communication, Culture, Information and Technology, claimed on Global News Radio 640 Toronto that “technology hasn’t yet put everybody out of a job, but it does put some people out of a job.”

Caraway stated that there may be dangers to “intellectual labor” in particular.

“This could be lawyers, accountants,” he said. “It is something new, and it will be interesting to see just how disruptive and painful it is to employment and politics.”

10. Customer service agents

It’s likely that you have already encountered a robot answering a customer service call or online chat. ChatGPT and related technologies might keep this pattern going.

According to a Gartner survey from 2022, by the year 2027, 25% of businesses will use chatbots as their primary customer care channel.

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