Studio Monitoring Supervisor
JOB DESCRIPTION:
- Monitoring Supervisor helps with the Improvement that will make the Monitoring Team speed up the process and ensure accuracy. Promotes a healthy environment and supports all Department Goals.
- Conduct Analysis to create recommendation Plan
- Assisting on formulating Monitoring Plan for the Studio team
- Monitors and directs implementation of all Strategy
- Consolidate Internal and External Data to create reporting Dashboard
- Delegate and evaluate tasks assigned to the Surveillance Team
- Verify and make judgement on Gaming incidents submitted by Surveillance Team
- Coordinate with Pit bosses on any issues related to Gaming operations
- Recommend gaming operations improvement to minimize infraction, technical issues to lessen game phase delay and Highlight gaming security risk and operational improvement
- Ensure preserve images and video are accurate and correctly interpreted
- Assist External department for Gaming Video footage
- Team Leader functions:
- Give constant direction to team members to ensure that all inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
- Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen them lose ends. Also, take disciplinary measures against any team members whom is found wanting
- Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
- Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
- FUNCTIONAL RESPONSIBILITY AND ACCOUNTABILITIES:
- Delegate and evaluate tasks assigned to the Surveillance Officer
- Coordinate with Pit bosses on any issues related to Gaming operations
- Conduct training and ensures that all Surveillance Officers are fully aware of current game policies and procedures
- Recommend gaming operations improvement to minimize infraction, technical issues and lessen game phase delay
- Scrutinize and submit daily report in order to ensure accurate data records
- Highlight gaming security risk and operational improvement
- Assist Surveillance Officers to ensure preserved images and video are accurate and correctly interpreted.
- Verify and make judgement on incidents submitted by Surveillance Officers
- Must be Gaming, technical and Surveillance knowledge and capable to understand business flows and concepts.
- Self-motivated and able to work independently with minimal supervision.
- Able and willing to work multiple tasks simultaneously, prioritize and work under pressure with tight deadlines.
- Ability to relay and receive information both verbally and written.
- Strong attention to detail, excellent organizational skills, and the ability to effectively communicate.
- Proven logical and analytical skills in the Monitoring Service environment.