Business Monitoring Team Lead
JOB DESCRIPTION:
- Monitoring team lead helps to motivate, coach, inspire, train and direct the monitoring team on the best ways and approach to attend to the needs of the department
- Proactively monitor the health of the client Operational status and rapidly identifying issue
- Coordinate promptly with Department Head and other stakeholders for any anomaly
- Provide daily status reports and updates to all concerned stakeholders
- Provide weekly summary of status reports and updates
- Analysis, resolution, and escalation of abnormal incidents
- Monitor health of the monitoring tool/application
- Assist in the daily ongoing support for Data Requests
- Research and resolve real-time problems in the monitoring team
- Team Leader functions:
- Give constant direction to team members to ensure that all inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
- Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen them lose ends. Also, take disciplinary measures against any team members whom is found wanting
- Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
- Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
- Requires degree in Mathematics, Statistics, Business Analytics, Marketing or any related course that trained to have a rigorous Analytics application and with entry level or good period of experience in Data Science and analytics
- Must be technically and scientifically minded and capable to understand business flows and concepts.
- Must have a thorough knowledge of relevant regulations and laws pertaining to the field, as well as related technologies and marketing
- Self-motivated and able to work independently with minimal supervision.
- Able and willing to work multiple tasks simultaneously, prioritize and work under pressure with tight deadlines.
- Ability to relay and receive information both verbally and written.
- Strong attention to detail, excellent organizational skills, and the ability to effectively communicate.
- Proven logical and analytical skills in the Monitoring Service environment.