Business Monitoring Supervisor
JOB DESCRIPTION:
- Monitoring Supervisor helps with the Improvement that will make the Monitoring Team speed up the process and ensure accuracy. Promotes a healthy environment and supports all Department Goals. Provide analysis that explains the Business Data.
- Conduct Analysis to create recommendation Plan
- Assisting on formulating a Monitoring Plan for the Business Monitoring improvement
- Monitors and directs implementation of all Strategy
- Consolidate Internal and External Data to create reporting Dashboard
- Delegate and evaluate tasks assigned to the Business Monitoring Team
- Verify and make judgement on incidents/Events submitted by Business Monitoring team
- Recommend Monitoring tool/Dashboard to improve the Teams productiveness
- Team Leader functions:
- Give constant direction to team members to ensure that all inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
- Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends. Also, take disciplinary measures against any team members whom is found wanting
- Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
- Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
- FUNCTIONAL RESPONSIBILITY AND ACCOUNTABILITIES:
- Delegate and evaluate tasks assigned Subordinates
- Coordinate with other department for the monitoring Improvement
- Conduct training and ensures that all Business Monitoring Officers are fully aware of current monitoring policies and procedures
- Scrutinize and submit daily report in order to ensure accurate data records
- Highlight Business security risk and operational improvement
- Must be technically and scientifically minded and capable to understand business flows and concepts. Must have a thorough knowledge of relevant regulations and laws pertaining to the field, as well as related technologies and marketing
- Self-motivated and able to work independently with minimal supervision.
- Able and willing to work multiple tasks simultaneously, prioritize and work under pressure with tight deadlines.
- Ability to relay and receive information both verbally and written.
- Strong attention to detail, excellent organizational skills, and the ability to effectively communicate.
- Proven logical and analytical skills in the Monitoring Service environment.