Operations and Maintenance Supervisor
Job Type:Full-time
Salary: Php90,000.00 - Php150,000.00 per month
Schedule:Monday to Friday
As the Supervisor of the IT Operation and Maintenance Department, you will be responsible for overseeing the day-to-day operations, ensuring the reliability, performance, and security of the organization's IT system service. Your role involves leading a team of IT professionals, implementing best practices, and collaborating with other departments to support the company's business objectives. Effective communication and problem-solving skills are essential in this role.Job Description:
Team Leadership:- Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
- Conduct regular performance assessments and encourage continuous skill development.
- Oversee the operation and maintenance of the organization's system service, including servers, networks, and associated components.
- Ensure system availability, performance, and reliability meet or exceed established service level
- Lead the response to IT incidents and problems, coordinating with relevant teams for timely
- Implement proactive measures to prevent recurring issues and enhance system stability.
- Implement and enforce IT security policies and procedures.
- Ensure compliance with industry regulations and standards, conducting regular security audits.
- Manage relationships with IT service providers and vendors.
- Collaborate with procurement to negotiate contracts and ensure services align with organizational requirements.
- Plan and oversee technology upgrades, migrations, and implementations.
- Evaluate new technologies and recommend solutions that enhance operational efficiency.
- Collaborate with other departments to understand their IT needs and align services accordingly.
- Participate in cross-functional projects to ensure IT requirements are addressed.
- Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.
- Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
- In-depth understanding of IT infrastructure, including networks, servers, databases, etc.
- In-depth knowledge of HTTP(s), API, websocket..etc.
- In-depth knowledge of reversed proxies such as nginx.
- In-depth knowledge of CICD such as gitlab.
- Familiarity with JIRA to manage the projects.
- Familiarity with the functionality of cloud such as VPC, RDS, SLB, S3 and Logs...etc.
- Proven experience in Gitlab CI/CD pipeline setup.
- Strong expertise in cloud infrastructure management.
- Proficiency in infrastructure documentation practices.
- Solid understanding of log management principles.
- Ability to design and plan resilient infrastructure solutions.
- Familiarity with hybrid cloud environments.
- Proven experience as a MySQL Database Administrator or in a similar role.
- Experience with database backup and recovery procedures.
- Proficient in SQL scripting and query optimization.
- Excellent communication and collaboration skills.
- Fluency in English.
- Fluency in Chinese communication is highly preferred.
- At least 3 years of experience in IT industry
- Knowledge, Skills, Abilities - Technical operation
- Minimal physical activities
- Satisfactory level of work
- Health Care Plan (HMO) with Dental and Vision - Day One
- Life and Accident Insurance - Day One
- Free one meal per day when reporting on-site
- Unlimited coffee when reporting on-site
- Vacation Leave and Sick Leave both convertible to cash by the end of the year
- Bereavement Leave of 3 days upon regularization
- Onsite facilities such as medical clinic and fitness gym
- Training and Development Programs
- Unlimited Career advancement opportunities
- Company Christmas Gift
- Work at Office Incentives
- Company Events
- 13th Month Pay as mandated by the Philippine Government.
- Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
- Birthday Gift